Helpful information

Booking options

In person

You can book and pay in person at the cash desks or reception.

Business hours Mon - Fri Sat Sun
cash desks  1 and 2 7:30am - 5:00pm - -
reception 8:00am - 7:00pm 9:00am-7:00pm 10:00am - 6:00pm

By phone

Orders by phone are accepted only if payment has already been made:

+420 353 304 211, +420 353 304 210

Our contract partners’ clients can book treatments without payment in advance.

By E-mail

Orders by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

On-line orders

You can also book treatments on our web.

Rehabilitation treatment paid for by Czech health insurance companies can only be done in person. You will need your Czech health insurance card and a valid prescription for the treatment (FT or K). The prescription will only remain valid for 7 days from the date of issue. Please note that owing to great demand and limited rehabilitation capacity (reflex massages, soft rehabilitation methods, individual gym, and initial medical examination) there are strict deadlines for bookings.

You can book all other treatments from Monday to Friday 8:00 am – 11:30am and 12:00 - 3:30pm.
More information is available by phone: +420 353 304 238, Adela Pisova.

How to cancel the order

Methods of payment for treatments and services

On-line by payment card

You can make payment on-line via our payment gateway accessible on our web. You will first need to obtain a variable symbol from our sales department. You can pay for gift vouchers when you are booking on-line on our web.

You can use cards as follows: VISA, VISA Electron, MasterCard and Maestro.

By wire transfer

Please use this account number to make a wire transfer:

Bank: Unicredit Bank Czech Republic, Inc., Zeyerova 892/7, 360 01 Karlovy Vary

Account number: 2108400953/2700
IBAN: CZ84 2700 0000 0021 0840 0953
Please state the order number either as the variable symbol, or state it in the ‘comments’ part of the payment.

Please make sure that the full cost of all treatment is transferred to the bank account of Elizabeth Baths no later than 3 days before the first treatment.

In cash at the cash desk at Elizabeth Baths

You can pay for all treatments you have booked in cash at the cash desk of Elizabeth Baths. The cash desk is open 7:30am to 5:00 pm (Monday to Friday). Payment in cash must be made no later than 3 days before the first treatment.